xDSL21st Century Albion Network Migration
Dear customer,
Thank you for being a longstanding customer of Albion for the provision of Internet services.
We are delighted to announce that Albion is upgrading our network to make full use of new 21st Century network technology. This enables us to provide enhanced services to our customers in terms of increased speed, reduced network contention and greater resilience.
We will upgrade you to the new service free of charge and at no additional cost to yourselves.
Before the upgrade date, we will provide you with a router free of charge that will be pre configured.
On the day that your service upgrade takes place you will need to remove your existing router and plug in the router we have sent you.
The migration will occur at any time during this day.
We estimate that this will result in the service being down for about 1/2 an hour.
You do not need to plug in the new router until your old service stops.
Your new router has been configured with the following information:
Internet settings: Encapsulation: PPPoE, Multiplexing Method: LLC, VPI: 0, VCI: 101, DSL Mode: Auto
Email server maintenance schedule
Due to system maintenance on Thursday 5/11/2009 Albion Mail servers be will offline between 20:00hrs and 20:30hrs
Planned maintenance affecting dsl customers on Thursday 1st Oct
ALL customers with login names ending “@albiondsl.co.uk” will have no internet access between the hours of midnight and 6am. This is for essential maintenance work on one of the core routers.
Albion Internet Support
Planned maintenance affecting dsl customers this Saturday 26-9-09
Albion is replacing one of its core routers this coming Saturday (26/09/09) at 10.30 a.m. and work is expected to take 30 minutes.
Whilst this happens ALL customers with login names ending “@albiondsl.co.uk” and “@sdsl.albion.bbdsl.com” will have no internet access.
Albion Internet Support
Unix Apache Web hosting unavailable
We are experiencing an issue with one of our web hosting servers, currently users getting an incorrect web page. Engineers are investigating
Issue with httpd.conf file is now resolved. 23.52
Fileport upgrade
This Thursday evening 7pm we will be upgrading Fileport, giving our customers, new features, like user administration, thumbnails, delete and rename folders, drag-and-drop file upload via web browser.
Update - The upgrade is now complete. Welcome to Fileport v6
dsl Planned maintenance
We have been informed by BT that there will be an outage today at 10pm to increase the memory in the Albion Home Gateway. This should last no more than 1 hour.
Albion Internet Support
BT central router fault
We have a BT Central fault affecting about 350 customers. BT are arrange to attend site to replace the affected router.
Update. Engineer attended site. Central working again 00:07am
Update. Cisco have now looked at cause of the unit to fail and now in the process of arranging an engineer to attend site with a chassis and internal part to resolve. We post further detail of the planned outage once we have more details
Update. BT will now attend site @ 8pm 31/7/2009 they will be 1/2 hour outage while the router is replaced
Update. BT have advised us they are behind schedule. The 8pm planned downtime will be delayed. Waiting to hear exact time, estimated later this evening.
Update. 11.30pm is now the time given to swap out the router.
e-mail issues
We seeing issue with mail at present, engineers are investigating.
UPDATE - The issue has now been resolved and all e-mail servers are functioning normally. 12:10pm 26/06/09
