Albion Network Status

We are experiencing issues will slow processing of e-mail. We have identified the issue and blocked the offending e-mail causing the overload.

Currently there is backlog of 14,000 e-mails waiting to be processed.

Updated on 23rd August @ 16.34

At current rate the backlog should be cleared by 20:30 this evening

Dear customer,

Thank you for being a longstanding customer of Albion for the provision of Internet services.

We are delighted to announce that Albion is upgrading our network to make full use of new 21st Century network technology. This enables us to provide enhanced services to our customers in terms of increased speed, reduced network contention and greater resilience.

We will upgrade you to the new service free of charge and at no additional cost to yourselves.

Before the upgrade date, we will provide you with a router free of charge that will be pre configured.

On the day that your service upgrade takes place you will need to remove your existing router and plug in the router we have sent you.

The migration will occur at any time during this day.

We estimate that this will result in the service being down for about 1/2 an hour.

You do not need to plug in the new router until your old service stops.

Your new router has been configured with the following information:

Internet settings: Encapsulation: PPPoE, Multiplexing Method: LLC, VPI: 0, VCI: 101, DSL Mode: Auto

Update 21st Century is now complete, Thank you

Due to system maintenance on Thursday 5/11/2009 Albion Mail servers be will offline between 20:00hrs and 20:30hrs

Albion is replacing one of its core routers this coming Saturday (26/09/09) at 10.30 a.m. and work is expected to take 30 minutes.
Whilst this happens ALL customers with login names ending “@albiondsl.co.uk” and “@sdsl.albion.bbdsl.com” will have no internet access.

Albion Internet Support

We are experiencing an issue with one of our web hosting servers, currently users getting an incorrect web page. Engineers are investigating

Issue with httpd.conf file is now resolved. 23.52

This Thursday evening 7pm we will be upgrading Fileport, giving our customers, new features, like user administration, thumbnails, delete and rename folders, drag-and-drop file upload via web browser.

Update – The upgrade is now complete. Welcome to Fileport v6

We have been informed by BT that there will be an outage today at 10pm to increase the memory in the Albion Home Gateway. This should last no more than 1 hour.

Albion Internet Support

We have a BT Central fault affecting about 350 customers. BT are arrange to attend site to replace the affected router.

Update. Engineer attended site. Central working again 00:07am

Update. Cisco have now looked at cause of the unit to fail and now in the process of arranging an engineer to attend site with a chassis and internal part to resolve. We post further detail of the planned outage once we have more details

Update. BT will now attend site @ 8pm 31/7/2009 they will be 1/2 hour outage while the router is replaced

Update. BT have advised us they are behind schedule. The 8pm planned downtime will be delayed. Waiting to hear exact time, estimated later this evening.

Update. 11.30pm is now the time given to swap out the router.