This Thursday evening 7pm we will be upgrading Fileport, giving our customers, new features, like user administration, thumbnails, delete and rename folders, drag-and-drop file upload via web browser.
Update – The upgrade is now complete. Welcome to Fileport v6
We have been informed by BT that there will be an outage today at 10pm to increase the memory in the Albion Home Gateway. This should last no more than 1 hour.
Albion Internet Support
We have a BT Central fault affecting about 350 customers. BT are arrange to attend site to replace the affected router.
Update. Engineer attended site. Central working again 00:07am
Update. Cisco have now looked at cause of the unit to fail and now in the process of arranging an engineer to attend site with a chassis and internal part to resolve. We post further detail of the planned outage once we have more details
Update. BT will now attend site @ 8pm 31/7/2009 they will be 1/2 hour outage while the router is replaced
Update. BT have advised us they are behind schedule. The 8pm planned downtime will be delayed. Waiting to hear exact time, estimated later this evening.
Update. 11.30pm is now the time given to swap out the router.
We seeing issue with mail at present, engineers are investigating.
UPDATE – The issue has now been resolved and all e-mail servers are functioning normally. 12:10pm 26/06/09
We are in the process of moving all our DSL connections to the new 21CN network, the 1st phase will take place this weekend 27/28th June. ALL customer with albiondsl.co.uk in their DSL login name will be affected and will lose connectivity over this weekend for a brief amount of time.
Between the hours of 1pm and 2pm on the 9th June the online backup service will be unavailable while an upgrade takes place
E-mail Server maintenance is taking place on 6th June between 8.15am and 9.15am.
Maintenance Complete 9.15am
We have issue affecting some users access, engineers are investigating. We are expecting second-line to report back at 1pm today (1st June 2009) with a status update.
2pm – Trace routes don’t show any issues. 1 Tunnel with 40 customers connected, Second tunnel down. Escalation to third level. More updates to follow
3pm – We understand this is .affecting one other ISP in the UK and are still in the process of determining the fault
3.53pm – The second tunnel is up. We are just carrying out additional tests. If you still have no internet access, please reboot and try again
Reason for yesterday’s Outage
Authentication attempts that were coming through from BT were reaching us, but any data we were trying to send
back towards BT to continue the authentication process was being dropped.
This configuration has since been corrected and we do not expect this
problem to occur again. Albion apologise for the inconvenience this has caused.
We have an outage with one of our suppliers, this is affecting about 90 customers, we are working to resolve the issue.
31/5/09 22:29pm -Update . Issue still affecting customers with a realm name of @albiondsl.co.uk. Working with supplier to resolve issue. All customers with this realm name currently have no internet access.
1/6/09 00:35am Issue resolved by suppler. If you still have no access please reboot your router.
On Monday 25th May (Bank Holiday Monday) at 11am some SDSL customers will lose internet connect for approximately 5 mins while the internet connection is rerouted via a different path to Albion’s point of presence (POP). Your router should automatically reconnect. If you have any questions please call Albion on 0207-212-9060.
If you are one of the customers affected you would have been informed directly, if you haven’t been informed you are not affected
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